Frequently Asked Questions

Everything you need to know about your premium medical-fashion gear

How long does shipping take for my order?

Standard domestic orders typically arrive within 3-5 business days. We also offer expedited shipping options at checkout for those who need their instruments and apparel sooner.

What is your return policy for medical apparel and instruments?

We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or engraved instruments are final sale and cannot be returned.

Are your stethoscopes and tools covered by a warranty?

Yes, all MDF Instruments products come with a Lifetime Warranty and our unique 'Parts for Life' program, ensuring your gear remains functional and stylish throughout your career.

Do you offer international shipping?

Absolutely. We ship to over 80 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.

Can I customize or engrave my instruments?

Yes, we offer professional laser engraving on most of our stethoscopes. You can add your name or a custom message directly on the product page before adding it to your cart.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.